Privacy Policy

LightFrame Studios, located at 221B Baker Street, London, NW1 6XE, United Kingdom, is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, rent our studio spaces, or interact with us in any way. Our data protection officer, Ms. Emily Carter, can be reached at [email protected] or +44 868 352 1202.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when booking a studio, subscribing to our newsletter, or contacting us through our website. We require this information to process bookings and communicate effectively with you.
Payment Information: When you book a studio, we collect payment information such as credit card details or bank account information. This information is processed securely by our payment processor and is not stored on our servers.
Usage Data: We automatically collect information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us understand how users interact with our site and improve its functionality.
Cookies: We use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our website. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
Studio Usage Data: If you rent our studios, we may collect data related to your usage, such as dates and times of booking, equipment used, and any incident reports. This information is used to manage our studio resources and ensure the safety of our clients.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services: We use your personal information to process your studio bookings, manage your account, and provide customer support.
To Communicate with You: We use your contact information to send you booking confirmations, updates, newsletters, and promotional materials. You can opt out of receiving promotional emails at any time.
To Improve Our Website and Services: We analyze usage data to understand how users interact with our website and identify areas for improvement.
To Personalize Your Experience: We use cookies to remember your preferences and tailor your experience on our website.
For Legal and Compliance Purposes: We may use your information to comply with applicable laws, regulations, and legal processes.
Marketing and Advertising: We might use your contact information, with your consent where required by law, to send you information about new studios, special offers, and upcoming events at LightFrame Studios. You always have the option to opt out of these communications.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption to protect sensitive data, such as payment information, during transmission.
Access Controls: We restrict access to personal information to authorized personnel only.
Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
Data Breach Response Plan: We have a data breach response plan in place to minimize the impact of any security incidents.
Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

Your Rights

You have certain rights regarding your personal information, including:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our data protection officer, Ms. Emily Carter, at [email protected] or +44 58 9467 5875. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe that we have violated your rights.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose for which it is processed.

Typically, we retain personal information related to studio bookings for a period of seven years for tax and accounting purposes. We retain contact information for marketing purposes until you unsubscribe from our newsletter or otherwise object to receiving promotional materials.

Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and web hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Partners: We may share aggregated, non-identifiable information with our business partners for marketing and research purposes.

We do not sell your personal information to third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

LightFrame Studios
221B Baker Street
London, NW1 6XE
United Kingdom
Email: [email protected]
Phone: +44 22 6857 5211

Data Protection Officer: Ms. Emily Carter